I secured an online contract with this company on February 4, 2017 to ship my vehicle to New Mexico. I was scheduled for pick up on 4/24/17.
I called to find out that there was no driver that was able to pick up the vehicle. You tell me this 2.5 months later. I attempted to call Robbie Anderson who immediately refused to answer the phone and then text me to not call but to send messages. What type of F***ing customer service is that.
Mr. Anderson wrote me some very awful text message that I have saved if anyone cares to view them. He was nasty, belligerent and basically told me to F*** Off. I contacted a backup carrier and then received a nasty text from Mr.
Anderson cautioning me of broker fees etc...and that although the new vendor rates were higher, I found them to be very professional and helpful. Mr. Anderson sent me a text following the quote being put out to say he had to deliver 4 in Maryland/DC but said he was not going to take my contract and wished me well with the new transport company. This company sucked when it came to responsiveness and communications.
My next complaint will be put on the BBB for Maryland. This is not a "family" approach to business and it is not serving the military community in a professional manner. Mr. Anderson kept sending nasty text message to my phone and I finally had to block.
...BEWARE using this company.
They give you low ball quotes but they don't follow through nor communicate. You had my freaking contract obligation since 2/4/17 and failed to let me know (the day I was leaving the East coast to travel to NM) that you are unable to meet your obligations to me.
Product or Service Mentioned: Trusty Transport Pick Up Service.
Reason of review: Not as described.
Preferred solution: No further contact by this company. .
I liked: Aweful.