If I could give less than a star I would. We attempted to have our vehicle shipped by this company only to be left in a bind at the last minute.
My husband and I are both active duty and needed to have one of our vehicles shipped for a permanent change of station. We decided to go with Trusty Transport due to their claim of being military friendly and having years of experience. After receiving their quote, I inquired about the military discount they claim they offer via email. Their response - “Not out of Wyoming.
We are low on this to begin with.” Not Sir or Ma’am, or Thanks for your understanding please contact us if you have further questions, just two sentences. That should have been our first red flag. Despite their false ad about a military discount and unprofessional communication, we made an appointment for them to pick up our vehicle for shipment; three weeks in advance of when we were supposed to leave the state. The day before they were supposed to pick up our vehicle we hadn’t heard from them.
We called to find out what time they were coming only to find out they weren’t. Robert told us that “his dad was down at the desk *** about it this morning because they didn’t have a driver scheduled” and that “nobody wants to drive to Wyoming in the winter during the holidays.” Rather than call us in advance and let us know there might be issues they did NOTHING. Who knows if they would have called at all. Unacceptable!
We asked what they were going to do to fix it and were told they’d call us back. We ended up having to leave our vehicle behind with a relative because of their incompetence.
We finally got a call back though - TWO WEEKS LATER! Military moves are hard enough; unless you want added stress DO NOT go with this company!
Product or Service Mentioned: Trusty Transport Pick Up Service.
Reason of review: Poor customer service.