On July 15, I booked this company to pick up my son's truck on August 21, 2015. I was extremely clear that it had to load on this particular day as I was leaving town that night.
I checked in twice to ensure that the pick up was on schedule. On the 21st, I contacted Robbie to get an ETA of the truck.. he texted me "Still working on it, Any day now. The driver will call in advance".
I questioned why it was not loading today as the po clearly stated.. his response "So you think it is possible to have a truck every day of the week in Missoula Montana. It isn't like Missoula is Los Angeles or Chicago".
His last text to me was "You are an ***" I have no idea how this company is still in business. I have been in the trucking industry for 20 years and I can guarantee you that if I treated my customers like this, I would be out of business.
Product or Service Mentioned: Trusty Transport Pick Up Service.
Reason of review: Poor customer service.